RCS Refrigeration ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("Service").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.
Service Request Information: Description of service needed, photos, location, and scheduling details
Communication Data: Messages, chat history, feedback, and customer support inquiries
2.2 Information Collected Automatically
Device Information: Device type, operating system, unique device identifiers, mobile network information
Usage Data: Features accessed, time spent on app, pages viewed, interactions with content
Location Data: GPS coordinates (only when you grant permission and use service features)
Log Data: IP address, access times, browser type, pages visited
2.3 Information from Third Parties
Service providers and payment processors
Google Play Store analytics
Expo analytics (for app performance monitoring)
3. How We Use Your Information
We use the collected information for:
Service Provision: Processing bookings, managing service requests, and communicating with technicians
Account Management: Creating and maintaining your user account
Payment Processing: Billing and financial transactions
Communication: Sending service updates, confirmations, notifications, and customer support
Improvement: Analyzing usage patterns to enhance app features and user experience
Safety: Detecting fraud, maintaining security, and preventing abuse
Legal Compliance: Complying with applicable laws and regulations
Marketing: Sending promotional content (only with your consent)
4. How We Share Your Information
4.1 We Share Information With:
Service Technicians: Necessary information to fulfill your service requests
Payment Processors: Billing information for secure payment processing
Third-Party Service Providers: Analytics providers, cloud storage, communication services
Legal Requirements: Law enforcement or government agencies when required by law
4.2 We Do NOT:
Sell your personal information to third parties
Share information without your consent (except as required by law)
Use information for purposes other than stated in this policy
5. Data Security
We implement comprehensive security measures to protect your information:
Encryption: SSL/TLS encryption for data in transit
Secure Storage: Encrypted storage for sensitive data
Access Controls: Restricted access to personal information
Regular Audits: Security assessments and updates
Secure Authentication: Password protection and session management
Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 Access and Portability
Request access to your personal data
Receive a copy of your data in a portable format
6.2 Correction and Deletion
Correct inaccurate information
Request deletion of your data (subject to legal obligations)
6.3 Opt-Out
Unsubscribe from marketing communications
Disable location tracking in app settings
6.4 Data Restrictions
Request restrictions on how we use your data
To exercise these rights, contact us at: support@ccservice.in
7. Data Retention
We retain personal information as long as necessary to:
Provide our services
Fulfill legal obligations
Resolve disputes
Enforce agreements
When data is no longer needed, we securely delete or anonymize it. Service records may be retained for 7 years for accounting and legal purposes.
8. Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete such information.
Parents/Guardians: If you believe we have collected information from your child, contact us immediately.
9. Third-Party Links and Services
Our app may contain links to third-party websites and services. This Privacy Policy applies only to our Service. We are not responsible for:
Third-party privacy practices
Information collection by linked services
Content on third-party websites
10. Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our Service, you consent to this transfer.
11. GDPR Compliance (EU/EEA Users)
If you're located in the EU/EEA, additional rights apply:
Legal Basis: We process data based on consent, contract, legal obligation, or legitimate interests
Data Protection Officer: Contact us for data protection inquiries
Supervisory Authority: You have the right to lodge complaints with your local data protection authority
12. Cookies and Tracking Technologies
Our app may use:
Session Cookies: For app functionality and security
Analytics Tracking: To understand usage patterns
Device Identifiers: To track app installations and updates
You can disable certain tracking in your device settings.
13. Contact Us
RCS Refrigeration
Email: support@ccservice.in
Website: https://ccservice.in
Response Time: We respond to privacy requests within 30 days
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective when posted. We will notify you of significant changes via email or app notification.
Your continued use of the Service constitutes acceptance of the updated Privacy Policy.
15. Compliance and Standards
ISO 27001: Information security management
PCI DSS: Payment card industry standards (for payment processing)
GDPR: General Data Protection Regulation compliance